Shipping policy

Shipping Policy

Last Updated: July 23, 2026

Thank you for shopping with True Skin Glow Co. We are committed to delivering your order safely and as quickly as possible.

Processing Time

Orders are processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Major Cities (South Africa): 2–5 business days
Regional Areas: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier and your location.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location.

We may occasionally offer Free Shipping during special promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable) so you can monitor your delivery.

Delivery Information

Please ensure that your shipping address and contact details are accurate before placing your order. True Skin Glow Co. is not responsible for delays or failed deliveries resulting from incorrect or incomplete information.

Delayed Deliveries

While we work with reliable courier partners, unexpected delays due to weather, public holidays, strikes, or other circumstances beyond our control may occur. We appreciate your patience should this happen.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of receiving your package (or expected delivery date). We will work with the courier to resolve the issue as quickly as possible.

Incorrect Items

If you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear photos of the item received. We will arrange a replacement or suitable resolution.